Why This AADOM Leader Refers DentalHQ to Every Practice She Works With
From Firsthand Experience to Trusted Advocate
Angie Coffey knows dental office management. As Vice President of the SW Ohio/N Kentucky AADOM Chapter and a longtime office manager with more than two decades of experience, she's seen what works (and what doesn't) when it comes to keeping patients loyal, schedules full, and teams running smoothly.
That's why when fellow dental managers ask her about reducing insurance dependency and growing an in-office membership plan, her answer is consistent: DentalHQ. Her recommendation isn't theoretical. It's rooted in firsthand experience implementing and running DentalHQ in a busy dental practice, and the results she witnessed shaped her confidence in referring it to others.
The Challenge She Understands Firsthand
Like many of the offices Angie advises, the practice she managed faced a challenge common across the industry: how to keep patients loyal and schedules full while reducing dependence on insurance reimbursements that kept shrinking.
Their in-office membership plan was managed manually. Renewal reminders, billing updates, and payment tracking all required constant attention. "We used to do everything through Dentrix with continuing care codes," Angie recalls. "It worked, but it was a lot to keep up with."
It was a familiar pain point. And finding the right solution is exactly what led her to DentalHQ.
The Solution That Changed How She Thinks About Membership Plans
"The changeover was seamless," she shared. "Patients got notifications automatically, renewals happened on time, and it completely took the manual work off our plate."
The platform also gave her team flexibility for patients who were hesitant about online payments. "Most of our patients pay through the portal, but for those who prefer to pay in person, we can still track everything in the platform. It's the best of both worlds."
That combination of automation and flexibility is something Angie now highlights when talking to other office managers about their membership plan options.
"Your patients are looking for something like this," Angie says. "Don't be afraid to offer it. It builds your patient base and helps you retain patients who otherwise might have left."
The Results That Made Her a Believer
- 95% patient retention even after the practice dropped a major insurance provider
- 50%+ of the yearly membership goal met in just two months
- Higher treatment acceptance among retirees and self-employed patients, driven by transparent pricing and discounts on all services
"We have more patients moving forward with treatment because they know what they're paying up front," Angie said. "They don't have to wait for approvals or worry about maximums. It's simpler and more affordable."
Results like these are what she points to when recommending DentalHQ to practices in her AADOM network.
“We have more patients moving forward with treatment because they know what they’re paying up front,” she said. “They don’t have to wait for approvals or worry about maximums. It’s simpler and more affordable.”
Why She Refers DentalHQ to Fellow Dental Managers
"Your patients are looking for something like this," she says. "Don't be afraid to offer it. It builds your patient base and helps you retain patients who otherwise might have left."
She also points to DentalHQ's BusinessCONNECT™ tool as a standout feature for practices looking to grow, allowing small business owners to enroll their employees directly in a practice's membership plan. "It's such an easy, affordable benefit for them," she notes.
As VP of the SW Ohio/N Kentucky AADOM Chapter, Angie is well-positioned to know what dental office managers need. And based on everything she's seen, DentalHQ is at the top of her list.
Angie Coffey is Vice President of the SW Ohio/N Kentucky Chapter of the American Association of Dental Office Management (AADOM).
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